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Return & Exchanges Policy

All returns or exchanges of purchased items must be organized by contacting the Customer Service at wecare@cr7footwear.com

Our Customer Care Service will book a transport by our TNT courier account and will ask the best date and time for pick up. You will receive a waybill from us with the necessary data.

All returned items must be unworn and in their original condition and packaging. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return within 14 days. We will not accept any email confirmations as proof of purchase.

Defective items

In accordance to your rights we will be pleased to refund any justified complaints goods that are found to be defective as to quality description or performance. Only after checking the condition of the goods, your refund will be approved. You will be refund the total amount of your order in this case.


In case of Exchanges/Returns, after we received the shoes in good conditions, you will be refunded of the value of the shoe deducting the return fee according to the list below:

Return Fees


European Union

15,00 €

United States of America

25,00 €

Rest of the World

30,00 €


In case of exchanges you can place a new order before or after being refund by us.

The exchange pair will also be deliver free of transport charges.

All refunds will be credited to the same Credit Card/PayPal account on which the order was placed, within 10 working days of us receiving the item. However it may take longer to appear on your account depending on your account provider.

 PLEASE NOTE: If you are returning products please remember they are your responsibility as a customer until they reach us. 

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